Press Statement - 6 January 2014
For immediate release
Packet One Networks (Malaysia) Sdn. Bhd.
 
 
Statement by P1 on CTOS Referencing and Service Termination

Packet One Networks (Malaysia) Sdn Bhd (“P1”) recently observed an increase of past customers experiencing inconvenience due to CTOS referencing and queries regarding Service Termination status due to understanding gaps of our termination process and terms and conditions of services.

We urge all valued P1 customers to come forward and approach us if they have been reference with CTOS by P1 or would like to verify their status of P1 service termination. P1 customers can utilize the following channels made available for easy reporting of their case for immediate investigation.

Online Support Form Visit our website @ www.p1.com.my
Select “Customer Care” followed by “Online Support”
Online Service Chat
P1 Centers P@ddock - Selangor
Packet One Networks (Malaysia) Sdn Bhd, Packet Hub,
Level G, 159, Jalan Templer, 46050, Petaling Jaya,
Selangor, Malaysia.

Operating Hours:
- 9 a.m. – 6 p.m. (Mon to Fri)
- 9 a.m. – 1 p.m. (Saturday)
- Closed on Sunday and Public Holidays
P1TSTOP - Penang
Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia.

Operating Hours:
- 9 a.m. – 6 p.m. (Mon to Fri)
- Closed on Saturday, Sunday and Public Holidays
P1TSTOP - Johor Bahru
43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru,
Johor, Malaysia.

Operating Hours:
- 9 a.m. – 6 p.m. (Mon to Fri)
- Closed on Saturday, Sunday and Public Holiday
We apologies to our past valued customers who have experienced difficulty in clarifying and clearing the status of their subscription or have experienced difficulty as a result of being referenced with CTOS, but wish to assure all effected customers that we are intensifying our efforts to achieve fair resolution for such cases swiftly when raised to us via the channels listed above.

Thank you for your patience and support. For more information on CTOS and termination process from P1, please visit www.p1.com.my.
For media inquiries, please contact:

Michael Chan, Group Corporate Communications
Phone: +603 74508375
Email: michael.chan@packet-1.com
 

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