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How To Subscribe
ONLINE SUPPORT FORM

Online Support Form

Perkhidmatan Pelanggan
Welcome to P1 online Customer Care support. For a faster turnaround, please visit our FAQ page.
Selamat datang ke laman Khidmat Pelanggan P1. Untuk mendapatkan khidmat lebih cepat, sila kunjungi laman FAQ kami.
Can't find your answer at our FAQ page? Simply complete the following form and we will get back to you.
Tidak dapat mencari jawapan anda di laman FAQ kami? Hanya lengkapkan borang berikut dan kami akan menghubungi anda.
STEP 1
Fill in the form below and tell us your concerns.
Isi borang dibawah dan nyatakan pertanyaan anda.
STEP 2
We will inform you via e-mail within 24 hours once we have received it.
Kami akan menghubungi anda dalam tempoh 24 jam melalui email setelah menerima pertanyaan anda.
STEP 3
We will get back to you with a resolution.
Kami akan menghubungi anda semula dengan penyelesaian.
Contact Information (Maklumat Pelanggan)
Full Name
Nama Penuh
ID Type
Jenis Pengenalan
ID No
No Pengenalan
Contact No
No Telefon
Email Address
Alamat Email
Enquiry Details (Maklumat Pertanyaan)
Type
Jenis
Product Type
Jenis Produk
Enquiry Type
Jenis Pertanyaan
Sub-Enquiry Type
Jenis Sub-Pertanyaan
Type of Technical
Jenis Masalah Teknikal
Enquiry
Pertanyaan
Devices Information (Informasi Peranti)
Which P1 device are you having problem with? / Peranti P1 mana yang mempunyai masalah?
ForHome
DX-230
DV-230
DS-300
Outdoor CPE
 
ToGo
MX-230
MF-230
UH-235
UT-235
UM-230/US-230
 
Fiber
Dlink Residential Gateaway
BTU
 
Voice
DECT Phone
Analog Phone
 
Operating System Used On The Impacted Device
Jenis Sistem Operasi Pada Peranti Yang Terlibat
Type Of Internet Connection Used When Issue Happened?
Jenis Sambungan Internet Ketika Issue Berlaku?
Incident Location & Time (Lokasi & Waktu Kejadian)
When The Issue Occurred?
Bilakah Waktu Kejadian
Location
Lokasi
State
Negeri
Residence Type
Jenis Rumah
Floor
Tingkat
Supporting Details (Maklumat Tambahan)
Preferred Call Back Time
Masa Panggil-Balik
Attachment
Lampiran
  *File size limit to total 1MB / Jumlah Saiz terhad kepada 1MB

Please wait while we verify you are P1 customer
Sila tunggu sementara kami mengesahkan anda pelanggan P1
You may lodge an enquiry via the web-form above. We would request that you fill in the information as accurate as possible for us to resolve your enquiry promptly.
Your enquiry will be acknowledged within 24 hours upon receipt.
Enquiry will normally require between five (5) to seven (7) working days to resolve. The Customer Care Consultant that handles your query will ensure your issues get resolved at shortest period.
If your enquiry requires complex investigation, we will inform and keep you updated.
Anda boleh menghantar pertanyaan melalui borang diatas. Kami berharap agar anda mengisi maklumat dengan tepat supaya kami dapat menyelesaikan pertanyaan anda.
Pertanyaan anda akan diakui dalam tempoh 24 jam dari tarikh penerimaan.
Kebiasaanya, pertanyaaan akan diselesaikan dalam tempoh lima (5) hingga tujuh (7) hari berkerja. Pegawai Perkhidmatan Pelanggan yang mengendalikan pertanyaan anda akan memastikan isu tersebut diselesaikan dalam tempoh tersingkat.
Jika pertanyaan anda memerlukan siasatan kompleks, kami akan memaklumkan anda.
P1 Centre
P@ddock
Packet One Networks (Malaysia) Sdn Bhd, Packet Hub, Level G, 159, Jalan Templer, 46050, Petaling Jaya, Selangor, Malaysia.

Operating Hours:
- 9 a.m. – 6 p.m. (Mon to Fri)
- 9 a.m. – 1 p.m. (Saturday)
- Closed on Sunday and Public Holidays		 P1TSTOP - Penang
Blk G-21-1,2 & 3, Bay Avenue, Lorong Bayan Indah Satu, 11900, Penang, Malaysia.

Operating Hours:
- 9 a.m. – 6 p.m. (Mon to Fri)
- Closed on Saturday, Sunday and Public Holidays		 P1TSTOP - Johor Bahru
43A, Jln Molek 1/29, 81100 Taman Molek, Johor Bahru, Johor, Malaysia.


Operating Hours:
- 9 a.m. – 6 p.m. (Mon to Fri)
- Closed on Saturday, Sunday and Public Holidays
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Let us know your enquiries and we will be in touch with you. >> Contact Us <<
Or visit our customer care page here